Cambodia E-Arrival Card FAQ: 15 Common Questions Answered

Yes, the E-Arrival Card is mandatory for all international travelers arriving in Cambodia by air. It replaced the paper arrival/departure cards in 2023. You must complete it before your flight, though some airlines may allow you to fill it out during the journey.

The official E-Arrival Card on arrival.gov.kh is completely free. If you're asked to pay, you may be on a third-party service website (which charges for convenience) or potentially a scam site. Always check you're on the official .gov.kh domain.

No, the E-Arrival Card is NOT a visa. It's a separate requirement. You still need a valid visa to enter Cambodia - either a visa on arrival, an e-visa, or a visa exemption if your nationality qualifies. Think of the E-Arrival Card as the digital version of the old paper immigration form.

You can submit your E-Arrival Card up to 7 days before your arrival date. We recommend completing it at least 72 hours in advance so you have time to address any issues. Don't wait until you're at the airport - complete it at home where you have all your documents and a reliable internet connection.

No, each traveler requires their own individual E-Arrival Card, including children and infants. However, one person can fill out all the cards on behalf of the group - just make sure to save each person's unique QR code.

You'll need: your passport (valid for at least 6 months), flight details (airline and flight number), accommodation details (hotel name and address), and information for the health and customs declarations. Have all these ready before you start.

You must provide accommodation details to submit the E-Arrival Card. If you haven't booked yet, consider booking a refundable hotel just to have a valid address. You can always cancel and rebook later - the E-Arrival Card doesn't lock you into that accommodation.

Unfortunately, you cannot edit a submitted E-Arrival Card. If you've made an error, you'll need to submit a new application with the correct information. This will generate a new QR code - make sure to use the corrected one at immigration.

Printing is recommended but not required. Immigration officers can scan QR codes from your phone screen. However, having a printed backup protects you against dead batteries or phone malfunctions. If you print it, use a clear, high-quality printout.

First, check your spam/junk folder. If it's not there, try submitting a new application - the system may have had an error. Ensure you enter a valid email address that you can access while traveling. You can also screenshot the QR code immediately after submission.

If you arrive without a completed E-Arrival Card, you may be directed to complete one at the airport using available terminals or your phone. This will cause delays and isn't guaranteed to work smoothly. We strongly recommend completing it before your flight.

No, if you've saved or printed your QR code beforehand. The QR code itself contains all necessary information. We recommend saving a screenshot offline and/or printing a copy so you're not dependent on airport WiFi or mobile data.

No, each E-Arrival Card is valid for one entry only. If you leave Cambodia and plan to return, you'll need to complete a new E-Arrival Card for your second entry. This applies even if you're just making a quick trip to a neighboring country.

Immigration officers can usually resolve minor issues on the spot. If the error is due to incorrect information you entered, you may need to explain and possibly complete additional paperwork. Major discrepancies between your E-Arrival Card and passport could cause significant delays.

All international airports in Cambodia accept the E-Arrival Card, including Phnom Penh International Airport, Siem Reap International Airport (Angkor), and Sihanoukville International Airport. The system is also being integrated at land borders.